Customer Complaints Procedure

I am a registered psychologist NIP  (Netherlands Institute of Psychologists, no. 204370) and I adhere to the professional Dutch code for psychologists.

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If you are dissatisfied with my services or have questions regarding my procedures, please speak to me, Kinga, first. If we cannot resolve it together or if you feel that you have not been heard sufficiently, you can consider submitting a complaint to the complaints officer as regulated in the WKKGZ.

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Under the Dutch Healthcare Quality, Complaints, and Disputes Act (WKKGZ), independent healthcare providers, including psychologists, are required to have a complaints and disputes procedure in place and to offer clients access to a complaints officer. This regulation ensures that clients have a clear, accessible way to address any concerns or dissatisfaction with the care provided. By complying with the WKKGZ, I am committed to safeguarding quality and transparency in my practice, giving clients the reassurance that their experiences and feedback are valued and will be handled with professionalism.

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To file an official complaint, click here.

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Under the WKKGZ, it is also mandatory for healthcare providers to be affiliated with an independent Disputes Committee. This committee handles disputes between the provider and the client, issuing a binding decision for both parties. I am affiliated with the Disputes Committee for Psychological and Pedagogical Care, which handles disputes between clients and professionals like psychologists affiliated with the Dutch Association of Psychologists (NIP). This ensures that my clients have a formal, fair process in place for resolving any issues that may arise.

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To file an official complaint, click here.